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Chinese railways ease holiday journey for special needs passengers
January 18,2017   By:Xinhua
"My position here has given me the opportunity to serve many, many people and to experience China's cultural presence and the warmth of our spring festival," Zhang said.
 
But, she admits, helping those in need comes with sacrifices.
 
"My six-year-old daughter often calls me and asks, 'Mom, what time will you be home today?'" she said.
 
The upgraded services in the station have been welcomed by passengers.
 
"The service provided by China's railway system has become more and more personalized," a pregnant woman with the surname Wang told Xinhua on Friday as she prepared to travel to eastern China's Shandong Province
 
Facilities and services to help passengers in need are now commonplace in stations across the nation.
 
Jiang Liping, a mother of two, was another beneficiary. Shortly after she entered Qingdao station in Shandong with her children on Saturday, the trio were treated by staff to a VIP room reserved for passengers with special needs.
 
"It did not occur to me that I would be helped upon entering the station and could wait for the train in such a good environment," Jiang said.
 
Assistance from station employees is especially important for passengers with disabilities.
 
Tian Hua, a worker in Taiyuan Railway Station in north China's Shanxi Province, said she and her colleagues helped 35 visually impaired students board trains on Thursday.
 
Support for people in need continues on board the train.
 
Hou Jin, a railway worker in northern China's Inner Mongolia Autonomous Region, said people who are physically challenged will be identified and special attention will be given to them during the trip.
 
In addition to railway workers, there are volunteers nationwide who spend their vacations helping people during the travel rush.
 
Ma Yumeng, a first-year student at Beijing City University and a volunteer at the Beijing South Railway Station, is one of the them.
 
Ma said she felt rewarded for her work when she received a heartfelt thank you from an elderly man in a wheelchair after she assisted him onto a train.
 
Ma stands at the service desk from 8 a.m. to 5:30 p.m. every day she is on duty, offering help whenever there is a call.
 
"It was challenging at first, but now I do not feel tired anymore," she said.
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