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Chinese railways ease holiday journey for special needs passengers
January 24,2017   By:Xinhua
But, she admits, helping those in need comes with sacrifices.
 
"My 6-year-old daughter often calls me and asks, 'Mom, what time will you be home today?'" she said.
 
Journey of loveThe upgraded services in the station have been welcomed by passengers.
 
"The service provided by China' railway system has become more and more personalized,"a pregnant woman, surnamed Wang, told Xinhua on Friday as she prepared to travel to East China' Shandong Province
 
Facilities and services to help passengers in need are now commonplace in stations across the nation.
 
Jiang Liping, a mother of two, was treated by staff to a VIP room with her two children shortly after she entered Qingdao station in Shandong on Saturday.
 
"It did not occur to me that I would be helped upon entering the station and could wait for the train in such a pleasant environment," Jiang said.
 
Assistance from station employees is especially important to passengers with disabilities.
 
Tian Hua, who works at the Taiyuan Railway Station in North China's Shanxi Province, said she and her colleagues helped 35 visually impaired students board trains on Thursday.
 
Support for people in need continues aboard the trains.
 
Hou Jin, a railway worker in North China's Inner Mongolia Autonomous Region, said people who are physically challenged will be identified and special attention will be given to them during the trip.
 
In addition to railway workers, there are volunteers nationwide who spend their vacations helping people during the travel rush.
 
Ma Yumeng, a first-year student at Beijing City University and a volunteer at the Beijing South Railway Station, is one of them.
 
Ma said she felt rewarded for her work when she received a heartfelt thank you from an elderly man in a wheelchair after she assisted him onto a train.
 
Ma stands at the service desk from 8 am to 5:30 pm every day when she is on duty, offering help whenever there is a call.
 
"It was challenging at first, but now I do not feel tired anymore," she said.